Effective Date: 01 Oct 2025

Version 1.0

At Arnell Colls, the privacy of our clients is held to the same standard as the craftsmanship woven into every garment we create. This Privacy Policy sets out, with full transparency, how we collect, use, safeguard, and manage your personal information when you interact with our brand – whether online, in correspondence, or through our retail services. By engaging with Arnell Colls, you place trust in us, and we are honoured to uphold it.

1. INTRODUCTION

This Privacy Policy (“Policy”) applies to Arnell Colls (“we”, “us”, or “our”), a premium luxury menswear brand registered and operating in Bangladesh. This Policy governs the collection, processing, storage, and use of personal data obtained from individuals (“you” or “your”) who:

  • Visit our official website or digital platforms;
  • Create an account or register with Arnell Colls;
  • Purchase or enquire about our products or services;
  • Subscribe to our communications, newsletters, or promotional content;
  • Contact our customer support or engagement teams; or
  • Interact with us via social media or other communication channels.

This Policy is designed to comply with the Information and Communication Technology (ICT) Act, 2006 (as amended), the Digital Security Act, 2018, and applicable international privacy standards governing responsible data handling for e-commerce and lifestyle businesses.

By accessing our website or providing your personal information in any form, you acknowledge that you have read and understood the terms of this Privacy Policy and consent to the practices described herein.

Registered Brand Name: Arnell Colls

Industry: Luxury Clothing, Fashion & Lifestyle

Business Location: Chattogram, Bangladesh

Registered Business Address: Agrabad-4233, Chattogram, Bangladesh

Customer Support Email: support@arnellcolls.com

Contact Phone Number: +880 1986-799132

Effective Date: 01 Oct 2025

2. INFORMATION WE COLLECT

We collect information that is necessary to provide a seamless, personalised, and secure luxury experience. The categories of information we may collect include the following:

2.1 Personal Information

When you interact with Arnell Colls, we may collect the following personally identifiable information:

  • Full name and title;
  • Postal address, including delivery and billing addresses;
  • Email address;
  • Mobile phone number or landline contact number;
  • Date of birth (where voluntarily provided for personalisation or loyalty purposes);
  • Username and password (for registered account holders);
  • Communication preferences and shopping history;
  • Feedback, reviews, and survey responses submitted to us.

2.2 Payment Information

To process transactions securely, we collect and manage payment-related information, which may include:

  • Credit or debit card details (processed securely through third-party payment gateways);
  • Mobile banking or digital wallet reference information (e.g., bKash, Nagad, Rocket);
  • Bank account details or transaction identifiers (where required for bank transfers);
  • Order and invoice numbers for transaction records.

Arnell Colls does not store complete payment card numbers on our own servers. All payment data is handled through encrypted, PCI-compliant payment processors. We retain only the minimum transaction data required for legal and accounting purposes.

2.3 Device and Usage Information

When you visit our website or digital platforms, we automatically collect certain technical and behavioural information, including:

  • IP address and approximate geographic location;
  • Browser type, version, and operating system;
  • Device identifiers (mobile, tablet, or desktop);
  • Pages visited, time spent, and navigation paths on our website;
  • Referring website or search query that directed you to our platform;
  • Click-through and interaction data;
  • Cookie identifiers and session data (see Section 4).

3. HOW WE USE YOUR INFORMATION

Arnell Colls uses the information collected for the following legitimate purposes:

3.1 Order Processing and Fulfilment

  • To process, confirm, and fulfil your orders for Arnell Colls products;
  • To communicate order status, dispatch notifications, and delivery updates;
  • To manage returns, exchanges, and refunds in accordance with our policies.

3.2 Account Management

  • To create, maintain, and secure your registered customer account;
  • To authenticate your identity and protect against unauthorised access;
  • To provide account-related notifications and security alerts.

3.3 Personalisation and Client Experience

  • To personalise your shopping experience based on preferences and history;
  • To offer tailored product recommendations and curated selections;
  • To invite you to exclusive previews, collections, or private events.

3.4 Marketing and Communications

  • To send you newsletters, promotional materials, and collection launches (with your consent);
  • To communicate about loyalty programmes, special offers, and seasonal campaigns;
  • To conduct surveys or gather feedback to enhance our service quality.

3.5 Legal and Compliance Obligations

  • To comply with applicable laws, regulations, and governmental directives in Bangladesh;
  • To maintain accurate financial and transactional records for auditing purposes;
  • To respond to legal processes, regulatory enquiries, or law enforcement requests where legally required.

3.6 Business Analytics and Improvement

  • To analyse usage patterns and improve the functionality of our website;
  • To conduct internal research and market analysis;
  • To prevent fraud, abuse, and ensure platform security.

We will not use your personal information for any purpose that is incompatible with those described above without first seeking your consent or as otherwise required by law.

4. COOKIES AND SIMILAR TECHNOLOGIES

Arnell Colls uses cookies and related tracking technologies on our website to enhance functionality and deliver a refined browsing experience. A cookie is a small text file stored on your device that helps us recognise you and remember your preferences.

4.1 Types of Cookies We Use

Essential Cookies

These are strictly necessary for the website to function correctly. They enable features such as shopping cart management, user authentication, and session continuity. These cookies cannot be disabled without affecting core site functionality.

Analytical and Performance Cookies

These cookies help us understand how visitors interact with our website. They collect anonymous statistical data – such as page views and bounce rates – which we use to improve website performance and content relevance.

Functionality Cookies

These cookies allow us to remember your preferences (such as language, currency, or saved items) to provide a more personalised experience on subsequent visits.

Marketing and Targeting Cookies

With your consent, we may use marketing cookies to track browsing behaviour and serve relevant advertisements across third-party platforms. You may withdraw this consent at any time.

4.2 Managing Your Cookie Preferences

You may manage, restrict, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For comprehensive guidance on cookie management, please consult your browser’s help documentation. You may also contact us at support@arnellcolls.com to request further information.

5. HOW WE SHARE YOUR INFORMATION

Arnell Colls treats your personal information with the utmost discretion. We do not sell, rent, or trade your personal data to third parties for their commercial purposes. We may, however, share your information in the following limited and controlled circumstances:

5.1 Trusted Service Providers

We engage carefully vetted third-party service providers who assist us in operating our business. These include:

  • Payment processors and financial institutions for secure transaction handling;
  • Logistics and courier companies for order delivery and fulfilment;
  • Technology and cloud service providers for hosting and IT infrastructure;
  • Email and communication service platforms for customer correspondence;
  • Marketing and analytics partners for campaign management and website performance.

All service providers are contractually bound to maintain the confidentiality of your data and to use it solely for the purposes for which it was shared.

5.2 Legal and Regulatory Disclosure

We may disclose your personal information when required to do so by law or in good-faith belief that such disclosure is necessary to:

  • Comply with applicable legal obligations under Bangladeshi law;
  • Respond to valid legal processes, court orders, or government directives;
  • Protect the rights, property, or safety of Arnell Colls, our clients, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of Arnell Colls or its assets, personal data held by the brand may be transferred to the relevant successor entity, subject to the same privacy commitments described in this Policy.

5.4 With Your Consent

In circumstances beyond those described above, we will only share your information with your explicit prior consent.

6. DATA STORAGE AND RETENTION

6.1 Storage Location

Personal data collected by Arnell Colls is stored on secure servers located within Bangladesh and/or on internationally reputable cloud platforms with appropriate safeguards in place. Where data is transferred or stored outside Bangladesh, we ensure that adequate protections are applied consistent with applicable laws and best practices.

6.2 Retention Period

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. As a general principle:

  • Customer account data is retained for the duration of the account’s existence and for a reasonable period thereafter;
  • Transaction and order records are retained for a minimum of six (6) years in accordance with financial record-keeping requirements;
  • Marketing preferences are retained until you withdraw your consent or request deletion;
  • Technical and usage data collected through cookies is retained for the period specified in our cookie settings.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in a manner that prevents identification.

7. DATA SECURITY MEASURES

Arnell Colls is deeply committed to protecting your personal information. We have implemented a comprehensive set of technical, administrative, and physical security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These measures include:

1.  Secure Sockets Layer (SSL) encryption for all data transmissions on our website;

2.  Role-based access controls, ensuring that only authorised personnel may access personal data;

3.  Password hashing and secure authentication protocols for account protection;

4.  Regular security audits and vulnerability assessments of our digital infrastructure;

5.  Third-party payment processing through PCI-DSS-compliant payment gateways;

6.  Staff training and internal data handling policies aligned with best practices;

7.  Incident response procedures to address any potential data breaches promptly.

Despite our best efforts, no method of data transmission or storage is entirely infallible. In the unlikely event of a data breach that poses a risk to your rights and interests, we will notify you and, where required, the relevant authorities in accordance with applicable law.

8. YOUR RIGHTS AND CHOICES

We respect your rights in relation to your personal data. As a valued client of Arnell Colls, you have the following rights, exercisable at any time:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you, along with details of how it is being used and shared.

8.2 Right to Rectification

If any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it promptly.

8.3 Right to Erasure

Subject to legal and regulatory obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent upon which processing is based.

8.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances, such as while a correction request is under review.

8.5 Right to Withdraw Consent

Where processing is based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

8.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time, including profiling related to such marketing.

8.7 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our dedicated privacy team at:

Email: support@arnellcolls.com

Phone: +880 1986-799132

Post: Privacy Team, Arnell Colls, [INSERT REGISTERED BUSINESS ADDRESS]

We will respond to all valid requests within thirty (30) calendar days. Where a request is complex or numerous, this period may be extended by a further two (2) months, and we will notify you accordingly.

9. THIRD-PARTY SERVICES AND EXTERNAL LINKS

Our website may contain links to third-party websites, social media platforms, or integrated services (such as payment portals or delivery tracking systems). These external services operate under their own privacy policies and are not governed by this document.

Arnell Colls expressly disclaims any responsibility for the data practices of third-party websites or services. We encourage you to review the privacy policies of any external services you access through our platform before submitting any personal information.

We take care in selecting our third-party partners, but we cannot accept liability for any data handling by entities beyond our direct control.

10. CHILDREN’S PRIVACY

Arnell Colls’ products and services are intended exclusively for adults. Our website and digital platforms are not directed at or designed for individuals under the age of 18 (eighteen) years.

We do not knowingly collect personal information from children or minors. If we become aware that personal data has been collected from an individual below the age of 18 without verified parental consent, we will take immediate steps to delete such information from our records.

If you believe that a minor has submitted personal information to us, please contact us immediately at support@arnellcolls.com so that we may take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

Arnell Colls reserves the right to review, update, or amend this Privacy Policy periodically to reflect changes in our business practices, applicable laws, or evolving industry standards. Any material changes will be communicated to you through the following means:

  • A prominent notice posted on our official website;
  • A direct communication sent to your registered email address (where applicable);
  • An updated “Effective Date” displayed at the top of this document.

Your continued use of our website or services following notification of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed of how we protect your information.

If you do not agree to the revised Policy, you should discontinue use of our services and may contact us to request deletion of your personal data, subject to any legal retention obligations.

12. CONTACT INFORMATION

We welcome any questions, concerns, or requests relating to this Privacy Policy or your personal data. Our privacy team is ready to assist you with care and the same commitment to excellence that defines every aspect of Arnell Colls.

Arnell Colls — Privacy Team

Address:  Agrabad-4233, Chattogram, Bangladesh

Email:  support@arnellcolls.com

Phone:  +880 1986-799132

Our Commitment to You

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At Arnell Colls, privacy is not a legal formality — it is a reflection of the respect we hold for each client who entrusts us with their personal information. Just as every piece in our collection is crafted with meticulous attention to detail, our approach to data protection is built on precision, integrity, and care. We are committed to maintaining the highest standards of data security, ensuring your information is never compromised, and continuously refining our practices to meet the evolving expectations of our discerning clientele.

Your trust is the foundation of everything we do. We invite you to shop, engage, and connect with Arnell Colls with complete confidence — knowing that behind every interaction stands a brand that places your privacy, security, and dignity above all else. This is our promise.